SHIPPING & delivery
SHIPPING WITHIN SINGAPORE
Please allow 2-4 business days for handling and dispatched for shipping
Our postage options are:
1- Standard Local Shipping to letterbox - SGD$2 // Delivery time may take 3-5 business days
please note that postage under this option will not have tracking and Ferne Atelier will not be for lost packages with standard delivery.
**2- Tracked Local Shipping to door - SGD$3.50 // Delivery time may take 2-3 business days **
Smartpac by SingPost will be used and we strongly recommend this option!
3- International Tracked Shipping - SGD$10 // Delivery time may take 10-21 business days
4- Combined Shipping -2nd / Subsequent orders within the same day
Unfortunately, we are unable to refund shipping charges if you forget to apply the discount codes at checkout.
If you've received an item that was incorrect, damaged or has defects, please kindly email us at email@example.com along with details such as:
- Order number #XXXX-XXXXXX
- The name of the items affected
- A photo of the issue or problem
- The reason for returning
We will contact you with instructions. Returns for incorrect items are only accepted within 7days from the date of delivery.
Unfortunately, we are unable to do exchanges due to hygiene reasons.
How to care for your earrings:
While clay is pretty durable and slightly flexible, please handle them with love and care.
Always ensure that they are kept away from perfumes, nail polish and cleaning agents (especially those with acetone and alcohol as they may affect the surface texture of the jewelry).
Also store your jewelry away from direct sunlight and extreme cold as this might affect the strength of the adhesive used.