SHIPPING & delivery

SHIPPING WITHIN SINGAPORE

Please allow 2-4 business days for handling and dispatched for shipping

Our postage options are:

1- Standard Local Shipping to letterbox - SGD$2 // Delivery time may take 3-5 business days

please note that postage under this option will not have tracking and Ferne Atelier will not be responsible for lost packages with standard delivery.

2- Tracked Local Shipping to door - SGD$3.50 // Delivery time may take 2-3 business days

Smartpac by SingPost will be used and we recommend this option!

3- International Tracked Shipping - SGD$7-10 // Delivery time may take 10-21 business days

We ship worldwide through Singpost’s registered mail and the shipping rates are:

Asia (excluding Australia, Japan and New Zealand) - SGD$7

Rest of the World - SGD$10

Please note that international delivery may be subjected to Custom Taxes and all customers are liable for any local taxes or charges incurred at customs. Ferne Atelier will not be held liable should any parcels be seized by the customs due to unpaid taxes.

Unfortunately, we are unable to refund shipping charges if you forget to apply the discount codes at checkout.

Please also check that the address entered is correct and full, contact us at shop@ferneatelier.com if you’ve failed to do so. Ferne Atelier is not responsible or held liable for incorrect or insufficient address once the order has been shipped. Additional shipping charges will apply for returned orders due to inaccurate/ insufficient addresss.


freturns

RETURNS POLICY

If you've received an item that was incorrect, damaged or has defects, please kindly email us at ferne.atelier@gmail.com along with details such as:

- Order number #XXXX-XXXXXX

- The name of the items affected

- A photo of the issue or problem

- The reason for returning

We will contact you with instructions. Returns for incorrect items are only accepted within 7days from the date of delivery. 

Unfortunately, we are unable to do exchanges due to hygiene reasons.


jewelry care

How to care for your earrings:

While clay is pretty durable and slightly flexible, please handle them with love and care.

Always ensure that they are kept away from perfumes, nail polish and cleaning agents (especially those with acetone and alcohol as they may affect the surface texture of the jewelry).

Also store your jewelry away from direct sunlight and extreme cold as this might affect the strength of the adhesive used.